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QUESTION NO: 1

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

 

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued. What is the proper script syntax to accomplish this requirement?

 

A. Section wait_loop

IF NOT QUEUED THEN

IF OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_stlll_busy_ran_gv

WAIT 30

EXECTUTE wait_loop

 

B. Section wait_loop

IF NOT QUEUED THEN

IF NOT OUT OF SERVICE automotive THEN

QUEUE TO SKILLSET automotive

WAIT 2

ELSE

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_bu5y_ran_gv

WAIT 30

EXECTUTE wait_loop

 

C. Section wait_loop

 

IF QUEUED AND IF OUT OF SERVICE automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_busy_ran_gv

 

D. Section wait_loop

 

IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN

GIVE RAN out_of_service_ran_gv

DISCONNECT

END IF

END IF

GIVE RAN agts_still_ran_gv

WAIT 30

EXECUE walt_loop

 

Answer: B

 

QUESTION NO: 2

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.

Which three variables types support this class type? (Choose three.)

 

A. Skillset

B. Music

C. Agent Identification (Agent_ID)

D. Day

E. Integer

 

Answer: A,D,E

 

QUESTION NO: 3

Refer to the exhibit.

 

The data in the exhibit are found in the Route Definition window under the Configuration component of Avaya Aura® Contact Center (AACC) for a SIP-based Contact Center with an Avaya Aura® Media Server. Which statement correctly describes how the Route Number field is used?

 

A. The route number must match a route created in the telephone system.

B. The route number must match a variable name in the Orchestration Designer.

C. The route number must be defined in global settings before it can be referenced in Route Definition

D. The route number is used in scripting to reference a specific recording or music.

 

Answer: C

 

QUESTION NO: 4

A customer with Avaya Aura® Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:

 

1. Verify that the skillset is in service.

2. Provide a recorded announcement if the skillset is not in service.

3. Queue to the skillset if the skillset is in service.

4. Provide a recorded announcement for a welcome message.

 

Which three flow blocks support these requirements? (Choose three.)

 

A.Wait

B. Queue

C. Output

D. Input

E. Logic

 

Answer: A.B,C

 

QUESTION NO: 5

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

 

A. WAIT 1

B. WAIT 2

C. WAIT 4

D. WAIT 8

 

Answer: B

 

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